ICT
Do you use remote workplace (Citrix)? The following will change in the coming 2 weeks
SAP Self Service via eduVPN
In the near future it will no longer be possible to use remote workplace to access a number of frequently used applications such as (SAP) Self Service and Microsoft Office.
Fortunately, there are alternative ways to continue using the apps. In the helpdesk portal you will find detailed information. See below for information on the most frequently used applications..
How to log on to Self Service without using remote workplace
- Ensure that you have installed and started eduVPN (see knowledge item KI 1330 on eduVPN in the helpdesk portal).
- Go to the staff website.
- Log directly on to the tile Self Service.
How to use Microsoft Office (Word, Outlook, Excel, etc.) without remote workplace
- Office is already installed on your managed university laptop.
- On a private laptop you can also work with the Office 365 apps via https://portal.office.com (use your ULCN credentials).
How to access the J:\ drive without remote workplace
If you log on to your managed laptop with eduVPN, the J:\ drive is visible in the file explorer (Windows) or Finder (Mac).
Why is it no longer possible to continue using remote workplace?
The manufacturer has changed the conditions for renewing and using the Citrix contract in such a way that this will have substantial financial consequences for Leiden University. Therefore, we are forced to phase out this application sooner than anticipated.
We kindly request your cooperation in dealing with this situation and we hope you understand our position.
Questions?
Go to the helpdesk portal KI 4853 for more information and answers to most questions. If you use an application for which you can ONLY use remote workplace, please contact the ISSC helpdesk. You can also call the ISSC helpdesk for general questions and assistance.